Access the Help Center

There are two main ways to access the Help Center: through Shippeo's Web Platform or via the public Help Center. You must be a logged-in user to access our Help Center.

 

Through Shippeo's Web Platform

You need to be logged in to your Shippeo Web Platform. Once on the main page, you need to: 

  1. Click on "Help" in the top right corner of the page.
  2. Click on "Help Center"

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Through the public Help Center

If you are navigating our public Help Center, you may encounter a restricted area. This means that only logged-in users have access to this documentation. To log in, you need to:

  1. Click on "Connexion" at the top right corner of the page.Screen_Shot_2022-04-27_at_12.03.25.png

 

Log In

Once in the login portal, you need to:

  1. Enter your ID and password
  2. Click on "Log In"

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You should be redirected to the main page.

 

If you have a personalized login portal, please contact your account manager.

 

You don't have an account yet?

Please, contact us. Someone from our team will respond to you as soon as possible.

 

Forgotten Password

If you forget your password, follow the following steps:

  1. Click on "Forgot your password?"
  2. Enter your user ID
  3. Click on "Confirm".

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Within a few minutes, you will receive an email with steps to set up your new password.

 

Forgot your username?

Please, contact us. Someone from our team will respond to you as soon as possible.



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