Change/modify the password.

Suppose you want to change your password. First, log in using your current password. Once you’re logged in:

  1. Click on the button showing your initials in the top right-hand corner of the page and click on "Account."
  2. Click on "Password." when the new window appears.
  3. Enter your old password and a new one (you will need to rewrite it in the confirmation field). You need to respect the criteria indicated to validate the new password. 

Click on "Validate.

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The red cross becomes the green validation logo when a criterion is validated.

 

Weren’t you able to change your password?

If you were not able to change or modify your password, please create a ticket with the following information:

  • Account/Information (Profile) Screenshot: Provides support with the exact account information you wish to change.
  • Account/Password Screenshot: Confirm that the new password criteria are validated.
  • Error message and last email received: Please let us know if you have an error message, and if you have just changed your password, attach a screenshot of the previous email you received.

If you did not receive the email, please check your spam/junk mail, or, if it is not there either, let us know which email address you are using.




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