Below you will find answers to the main questions related to connecting with Shippeo.
We also invite you to read our terms of service, which apply to all our user shippers and carriers.
If you can't find the answer to your question, contact us.

 

1/ GENERAL

 

WHAT IS SHIPPEO?

Shippeo is the European leader in real-time and predictive visibility for freight transport. We provide shippers and 3PLs with a tool enabling them to centralize in real time all traceability information from their transport and logistics partners (vehicle positions, loading and delivery confirmations, proof of delivery feedback). We use this information to calculate estimated arrival times (ETA) and send notifications to all parties involved in a transport order (warehouse, transport team, end customers, etc.) for greater customer satisfaction and smooth execution of transport operations.

WHY IS MY CLIENT ASKING ME TO USE SHIPPEO?

Your client is implementing Shippeo to achieve real-time visibility on the execution of the transport orders you carry out for them. There are multiple benefits to using Shippeo, for your client as well as for you as a carrier. We invite you to contact your client directly to learn more about their vision for the project.

WHAT IS THE DIFFERENCE WITH A STANDARD EDI?

Standard EDI exchanges are mainly limited to status validations. In addition to integrating these standard functionalities, Shippeo allows the transmission of geolocation information in real time, allowing immediate and more accurate information sharing between all connected operators.

I ALREADY OFFER A TRACKING SOLUTION TO MY CLIENT, WHY IS THAT NOT ENOUGH?

Your client works with many carriers, each with their own tools and ways of working. By acting as a multi-plug, Shippeo lets your customer track all transport orders of all their carriers from a single platform.

WHAT IF I REFUSE TO USE SHIPPEO?

That's your right! As your customer's service provider, we cannot force you to use Shippeo. However, you may jeopardize your business relationship with your customer, as providing real-time visibility is now a prerequisite. We invite you to approach your customer and discuss this topic with them.

However, we believe that it is always possible to find a way to work together to satisfy our common customer. Feel free to contact our teams to discuss it.

HOW DOES SHIPPEO WORK EXACTLY?

Once the integration with your telematics provider editor has been completed, we set up your Shippeo account, on which the transport orders created by your customer are sent to you. On Shippeo, you select for each transport order the vehicle that will make the delivery. During the duration of the transport order, the GPS positions of the vehicle assigned to the transport order are shared on Shippeo and used to automatically enter the stages of the transport order. Depending on the position of the vehicle, an estimated time of arrival is also calculated and alerts are sent to the users concerned by the transport order according to the hazards.

HOW MUCH WORK IS INVOLVED?

All you have to do is connect to your Shippeo space and select in 2 clicks the vehicle in charge of the delivery. That's all!

The rest of the information is automatically generated by the GPS positions of the vehicle you have assigned to the shipment.

IS THERE A COST OF USE? OF CONNECTION?

Shippeo never charges carriers for using the service or connecting to your information systems.

On the other hand, some embedded IT or TMS vendors may charge you for setting up an interface between your information system and Shippeo. We are not involved in this decision, and invite you to contact your editor to ask him the question directly.

 

2/ DATA

 

WHAT DATA DO YOU COLLECT FROM MY TELEMATICS PROVIDER?

When we interface with your on-board computer system, we only collect the GPS positions of the vehicles and the vehicle ID you use (this can be a fleet code, license plate, driver name, etc.). We do not collect any other data (social data, eco-driving, etc.).

If you have any concerns about this, we also invite you to contact your publisher and ask him directly.

DOES SHIPPEO OR MY CUSTOMER HAVE ACCESS TO ALL MY VEHICLES?

No! The GPS positions of a vehicle are only collected by Shippeo and shared with your customer:
(i) if the vehicle is assigned to a transport order and
(ii) between one hour before the start of the loading slot and the closing of the transport order in question.

WHO HAS ACCESS TO THE DATA I SHARE ON SHIPPEO? HOW DOES IT WORK IF MANY OF MY CUSTOMERS USE SHIPPEO?

The data you share on Shippeo can be viewed by your teams, those of the shipper who created the transport order and any potential end customers. If several of your customers use Shippeo, each customer will only have access to data about their deliveries.

HOW LONG DO YOU KEEP THE GPS DATA COLLECTED?

GPS data are kept for a period of twelve (12) months, at the end of which time they are deleted.

WHERE IS MY DATA STORED? WHAT GUARANTEES ME THE SAFETY OF IT? DO YOU RESELL MY DATA?

You are the owner of the data you share on Shippeo and as such have the right to access, modify and delete personal data (GPS positions, user names, license plates, etc.). We do not resell any data, and only share data with our technical partners for the exclusive purpose of providing the service. Shippeo is also in compliance with the DGPS on the processing of personal data. All the platform's data is hosted within the European Union on secure servers. We regularly carry out safety audits and are in the process of obtaining ISO27001 certification.

We invite you to read our general terms and conditions of use to learn more about our commitments to the confidentiality and security of your data.

IS IT POSSIBLE TO SIGN A CONTRACT WITH SHIPPEO?

By using Shippeo, you accept our general terms and conditions of use which is the contractual link between Shippeo and any user company (carrier as shipper). These contain a confidentiality agreement (article 8.2) and a set of Shippeo's commitments for data security and confidentiality. Although it is not necessary, we can sign this document if you wish.

 

3/ IMPLEMENTATION

 

MY ON-BOARD COMPUTER SUPPLIER IS NOT IN THE LIST, WHAT SHOULD I DO?

From the form, select "other" in the list, then fill in the contact details of your contact at your publisher. We will then work with you and your publisher to develop a standard interface at our expense.

DO YOU OFFER TRAINING FOR OUR USERS?

We designed the Shippeo platform to be as intuitive as possible and to allow new users to get to grips with the solution independently. Nevertheless, in order to guarantee a smooth start, a guided training session are available on the platform and ressources are available at any time in our HelpCenter.

WHAT IF I DON'T HAVE ONBOARD COMPUTERS?

If you do not have an on-board computer and do not plan to equip yourself, it is possible to use the Shippeo mobile application for drivers. It is available free of charge on Android and iOS.

 

4/EDI CONNECTION

 

HOW CAN I RECEIVE TRANSPORT ORDERS? 

Transport orders can be sent to your API, on your FTP server or on Shippeo's FTP server.

IN WHICH FORMAT CAN I RECEIVE TRANSPORT ORDERS?

Transport orders are sent in JSON format.

If you already work with Calva, we can sent JSON files to Calva which will sent them back to you in requested format.

IS IT POSSIBLE TO SEND EVENTS USING CALVA? 

Yes, today it is possible to use Calva to sent the following events : At loading site, End of loading, At delivery site, End of delivery.  
Additionally it is possible to pair a mean to a transport order through Calva. However chartering is not possible through Calva.

 

IS IT POSSIBLE TO SEND GPS POSITIONS ON A TRANSPORT ORDER?

No, GPS positions are sent on a resource (license plate, driver, device ID, etc.). Positions are used to calculate an accurate ETA.

 

WHAT INFORMATION ARE REQUIRED TO CREATE A MEAN ON THE FLY?

The following information is required:

- label: display name of the vehicle on Shippeo

- EDI reference: identifier of the vehicle in your system

- Telematic reference: identifier of the vehicle in the telematic provider’s system. It is used by Shippeo to fetch positions.
  In case you are sending the positions directly to Shippeo using our Positions-in API, you can use the same value as the EDI reference.

- Telematic configuration: Shippeo's identifier of the telematic provider. This value will be provided to you by Shippeo.

 

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