Below you will find answers to the main questions related to connecting with Shippeo.
We also invite you to read our terms of service, which apply to all our user shippers and carriers.
If you can't find the answer to your question, contact us.
WHAT IS SHIPPEO?
WHY IS MY CLIENT ASKING ME TO USE SHIPPEO?
WHAT IS THE DIFFERENCE WITH A STANDARD EDI?
I ALREADY OFFER A TRACKING SOLUTION TO MY CLIENT, WHY IS THAT NOT ENOUGH?
WHAT IF I REFUSE TO USE SHIPPEO?
However, we believe that it is always possible to find a way to work together to satisfy our common customer. Feel free to contact our teams to discuss it.
HOW DOES SHIPPEO WORK EXACTLY?
HOW MUCH WORK IS INVOLVED?
The rest of the information is automatically generated by the GPS positions of the vehicle you have assigned to the shipment.
IS THERE A COST OF USE? OF CONNECTION?
Shippeo never charges carriers for using the service or connecting to your information systems.
On the other hand, some embedded IT or TMS vendors may charge you for setting up an interface between your information system and Shippeo. We are not involved in this decision, and invite you to contact your editor to ask him the question directly.
WHAT DATA DO YOU COLLECT FROM MY TELEMATICS PROVIDER?
If you have any concerns about this, we also invite you to contact your publisher and ask him directly.
DOES SHIPPEO OR MY CUSTOMER HAVE ACCESS TO ALL MY VEHICLES?
(i) if the vehicle is assigned to a transport order and
(ii) between one hour before the start of the loading slot and the closing of the transport order in question.
WHO HAS ACCESS TO THE DATA I SHARE ON SHIPPEO? HOW DOES IT WORK IF MANY OF MY CUSTOMERS USE SHIPPEO?
HOW LONG DO YOU KEEP THE GPS DATA COLLECTED?
WHERE IS MY DATA STORED? WHAT GUARANTEES ME THE SAFETY OF IT? DO YOU RESELL MY DATA?
We invite you to read our general terms and conditions of use to learn more about our commitments to the confidentiality and security of your data.
IS IT POSSIBLE TO SIGN A CONTRACT WITH SHIPPEO?
MY ON-BOARD COMPUTER SUPPLIER IS NOT IN THE LIST, WHAT SHOULD I DO?
DO YOU OFFER TRAINING FOR OUR USERS?
WHAT IF I DON'T HAVE ONBOARD COMPUTERS?
HOW CAN I RECEIVE TRANSPORT ORDERS?
Transport orders can be sent to your API, on your FTP server or on Shippeo's FTP server.
IN WHICH FORMAT CAN I RECEIVE TRANSPORT ORDERS?
Transport orders are sent in JSON format.
If you already work with Calva, we can sent JSON files to Calva which will sent them back to you in requested format.
IS IT POSSIBLE TO SEND EVENTS USING CALVA?
Yes, today it is possible to use Calva to sent the following events : At loading site, End of loading, At delivery site, End of delivery.
Additionally it is possible to pair a mean to a transport order through Calva. However chartering is not possible through Calva.
IS IT POSSIBLE TO SEND GPS POSITIONS ON A TRANSPORT ORDER?
No, GPS positions are sent on a resource (license plate, driver, device ID, etc.). Positions are used to calculate an accurate ETA.
WHAT INFORMATION ARE REQUIRED TO CREATE A MEAN ON THE FLY?
The following information is required:
- label: display name of the vehicle on Shippeo
- EDI reference: identifier of the vehicle in your system
- Telematic reference: identifier of the vehicle in the telematic provider’s system. It is used by Shippeo to fetch positions.
In case you are sending the positions directly to Shippeo using our Positions-in API, you can use the same value as the EDI reference.
- Telematic configuration: Shippeo's identifier of the telematic provider. This value will be provided to you by Shippeo.