Definition and types
A discussion is a succession of text messages linked to an order that allows users to exchange information about this order - whether it is in progress or closed.
You can open two types of discussion :
Internal: only visible for users of the same organisation
In that column, a discussion bubble is displayed:
- empty if no discussion is linked to the order
- full if a discussion has started
By clicking on it, it will open a new discussion or an existing one.
Please note that you can use this feature anytime, even if the order is closed. It is only available on the web platform.
- in the notification tab located in the top bar menu. When clicking on the "new message" notification, the discussion pop up appears.
- through email, if a new discussion is opened or a new message has been sent. These notifications can be set in the Preferences settings of the users' account (setting soon to be available)
- Orders with messages
- Orders without messages