FAQ Shippeo Driver App

Our new app, Shippeo Driver App, brings significant enhancements based on user feedback and thoughtful design. Below is a quick comparison between the previous version and the new one, highlighting improvements in user experience, tracking options, and overall functionality.

 

Feature	App V2	App V3
Account Management	🟡 Required	🟦 No longer needed!
Spot Driver Account Creation	🟡 Available	🟦 No longer needed!
Tracking Level	✅ Tour Level	✅ Tour Level
Pairing	❌ Complex, required personal info	✅ Simple, can pair via tour reference or link
Resources	❌ Managed by user credentials	✅ Managed by truck, trailer, or phone number
Tracking Modes	❌ Limited options for drivers	✅ Multiple modes: GPS only, milestone, goods, or all features
GPS Position Frequency	1 position every 30 seconds	1 position every ~2 minutes (better battery life)
Goods Declaration	Order level, multiple signatures	✅ Stop level, fewer clicks and signatures
Goods Types	❌ Limited and mandatory scanning	✅ Flexible, customer chooses, optional scanning
Send Pictures from Gallery	❌ Not possible	✅ Possible
Order & Site Instructions	✅ Visible	✅ Visible (more detailed)
Navigation App Shortcut	🟡 Only Google Maps	✅ Any navigation app installed
Pause GPS Tracking	🟡 Hidden in menu	✅ Easy access from main page
Language Customization	❌ Not possible	✅ Available in 18 languages
Data Format Customization	❌ Not possible	✅ Possible
App Theme	✅ Light Mode only	✅ Dark Mode for better battery and usability
Subcontractor Drivers	❌ Couldn’t work for multiple orgs	✅ Can work for multiple organizations simultaneously

 

App Availability & Transition

• When will the new mobile app be available?
• The new Shippeo Mobile App will roll out in October 2024 for both iOS and Android.
• What happens to the current app?
• The current app (V2) will be removed from the Android Store by the end of 2024. You’ll need to switch to the new app for uninterrupted service.
• Do I need to prepare for the switch?
• Ensure your team is aware of the transition. Review the migration plan and contact us with any questions.
• Will the new app consume more data or battery?
• The new app is designed to be more efficient, but data and battery consumption will depend on usage.
• Will the new app have additional features?
• Yes, the new app includes better tracking accuracy, a smoother user interface, and improved integration with carrier systems.

Technical Requirements & Troubleshooting

• What are the system requirements?
• Android: Version 8.0 or higher.
• iOS: Version 13 or higher.
• What should I do if I encounter installation issues?
• Ensure your device meets the system requirements. If issues persist, contact support.
• Can the app be used offline?
• The app requires an internet connection to upload the GPS positions and events. Without internet events and positions will be collected and data will sync when the connection is re-established.
• What happens if a driver forgets their security code?
• The dispatcher can re-send the code, or contact support if needed.

Pairing Methods & Usage

• What are the available pairing methods?
• Search by Shipment Reference, Tracking Link, or Security Code with an identifier (e.g., license plate, phone number, username).
• How does the “Search for Shipment Reference” method work?
• The driver enters a shipment (tour) reference provided by the customer or dispatcher.
• How does the “Tracking Link” method work?
• The driver receives a link via SMS, WhatsApp, or email to start tracking. An initial setup is required.
• How does the “Security Code + Identifier” method work?
• The driver enters a security code along with an identifier like a license plate or phone number.
• Which pairing method should I use?
• For spot drivers, use the Search or Tracking Link methods. For regular drivers, use the Security Code method.

Support & Additional Features

• Will training be provided?
• Yes, we will offer training materials and resources, including quick guides and tutorials.
• Will post-launch support be available?
• Yes, we will continue providing updates and support after the launch.