As part of our commitment to providing you with the best service and ensuring the security of your data, we would like to inform you about an upcoming change of our IP addresses.
What is Changing
We are implementing an update to enhance the security measures of our system, leading to modifications in the Shippeo IP addresses that your system may whitelist.
Please be aware that the whitelisting of our API endpoints is not supported. This means that Shippeo has the flexibility to add or remove IP addresses at any given time.
Why is it Necessary
This change is necessary as we upgrade our infrastructure, in order to make it more scalable and for our upcoming ISO 27001 certification.
To seamlessly transition to the new whitelist of IPs and avoid any service interruptions, please take the following actions:
Review the New Whitelist of IPs :Attached to this communication is the updated list of IP addresses that have to be whitelisted on your end. Please review this list to ensure that it aligns with your organization's requirements.
- Update Firewall and Security Settings : If applicable, update your organization's firewall and security settings to include the new IP addresses provided. This will ensure that your system can continue accessing our services without any disruptions.
- Communicate Changes Internally : If needed, inform your internal IT or technical teams about these changes to prevent any confusion and facilitate a smooth transition.
The changes to the whitelist of IPs are already implemented. We ask you to complete the necessary actions before the 31st of March 2024 to avoid any disruption in service.
If you have any questions or require assistance during this process, our support team is available to help. We appreciate your understanding and cooperation as we work to enhance our services. We look forward to continuing to support your business.