This article details the dual pairing feature, its benefits, usage, and the setup to benefit from the event triggering by the mobile app ‘Shippeo Driver​’ and ​the GPS tracking​ by the telematic provider.​

Previously, ​On Shippeo​, it was only possible to pair one ​resource​ at ​order​ level to trigger ​events​ based on the ​GPS tracking. 

There are currently 2 tracking methods: Telematics and Mobile devices.


Each of these methods has its pros and cons, as seen below:






Mobile devices



Reliable. The telematic will always be turned on while the truck is running


Possible to add extra information such as pictures and context on an issue. Drivers can also declare

​events​ manually.



If there is any issue collecting the GPS positions, events will not be triggered by geofencing.

GPS tracking​

relies on manual operations by drivers which can lead to errors and inaccuracy.




The new dual pairing feature combines both resources' benefits to improve our customer's real-time tracking visibility (RTTV):​


​By activating the dual pairing feature, we can now take into consideration the positions received by the telematic resource​ and ​allow the drivers to manually declare ​events, upload pictures, and declare issues if any.​


Steps to use the Dual Pairing feature:


  • Step 1: Select the resource ( the truck with a telematic device) for the order via the web platform or API:


  • Step 2: The driver pairs himself to the order using the self-pairing feature of the mobile app:





It is to be noted that this is the only way it currently works today. The dual pairing can’t be done via the web platform only. Drivers have to self-pair after the telematic resource is paired to the order. If the driver is paired via the web, it will replace the telematics resource. 

It is also to be noted that if we lose the GPS tracking of the telematic resource, we will not take into consideration the mobile driver’s positions.

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